Maggie’s Musings

29
Oct

So This Blind Guys Walks Into a Hotel…


The Herald, Scotland (UK)
Friday, October 19, 2007

So, this blind guy walks into a revolving door…
By IAN HAMILTON

My first challenge when staying at an unfamiliar hotel is, believe it or not, finding my way into the building. If the hotel has a revolving door my guide dog, Moss, will see it as a hazard and refuse to move. I’m standing there on the pavement wondering why he’s not responding to my commands.

It is only when a passer-by mutters something about a revolving door that I understand why the dog won’t budge. I now start to coax and eventually bribe him to step into the gap while the door is slowly spinning. Not easy for a dog to co-ordinate such a move. In the past, I’ve resorted to picking the dog up and carrying him in. While listening carefully for the moving swish of the revolving door, I grab hold of the dog, and step cautiously into the gap. Timing is crucial. So is a small dog. Unfortunately, I’ve got a five-stone labrador. The door picks us up like a hurricane and flicks us into reception. Paws, luggage, bits of fur and I land in an undignified heap - what an entrance. Anyway, I’m in and the first challenge in this game has now been completed successfully.

The second challenge awaits; I’m in the reception area, now to locate the desk. You would think after making an impressive entrance like that, someone would notice. But no. Listening carefully, I strain my ears for a clue. Perhaps someone will say: “Can I help you?” Nope. Maybe a doorman will come over and point me in the correct direction. No! Eventually a phone rings in the distance. “Hello, Elvira speaking.” Aha! Moss and I make our way towards the voice.

Elvira asks me for the registration number of my car. I’m standing there with my guide dog - I doubt that she has even glanced in my direction. A porter takes me along endless corridors, two sets of lifts, and a rope swing, eventually ending up at my room.

The dog thinks the room is a park. I hope the carpet isn’t green. The second challenge has been completed now the third challenge. Getting into the room and finding my way about.

The porter opens the door with the plastic card, quickly points around the room and tries to leave. I force him to stay and explain every detail and layout of the room, which includes how to open the door. I never know which way the card should go in. I’ve spent many an hour in hotel corridors trying every possible combination. Now I just get the receptionist to punch a small hole in one of the corners. This way, I know how the card should be inserted.

I find that I have been given the disabled room. I can understand why they do this. However, the facilities a blind person needs aren’t the same as someone who is a wheelchair-user. The room is huge and it takes me literally 10 minutes to find the bed and a chair and another 10 to find the window. I hear the dog quietly snuffling about. He thinks it’s a park. I hope it doesn’t have a green carpet or we could have a spillage.

That reminds me: it’s now time for my fourth challenge: where is the bathroom? After wandering around the bedroom and whistling loudly I come across the sort of echo only ever heard in a cathedral or a bathroom. It was designed as a wet room, which is great, but it is so large it takes me a further 15 minutes before I collide with the toilet.

Now, unbeknown to me, there was a button at waist height just outside the bathroom door. It was to allow wheelchair users to open the front door from a distance.

I strip off in the main room and feel my way back to the bathroom. I have a great shower, but as I come out again I walk into that button, which activates the front door. Little did I know, that as I dried myself, the extra-wide front door had very smoothly and silently opened, exposing my naked self to everyone going past. It was only some days later when a colleague was pressing the button, out of curiosity, that I discovered what had been happening.

My penultimate challenge is to close the curtains, so that I don’t expose myself to the whole city, as well as everyone in the hotel. The room has electric-powered curtains, which are operated from the side of the bed. Very luxurious and practical for a wheelchair-user. However, the only way I can tell if the curtains are open or closed is to get up, make my way across the room and physically feel for myself. If the curtains were open, it would take another five minutes to find my bed again and activate the button and, of course, being completely paranoid now, I was never convinced that they worked, so I would have to get up and check for a second time.

At last, my sixth and final challenge: sleep. I collapse into bed, exhausted, with the day’s challenges whizzing round my head. I have to find a way of calming the mind to get to sleep Oh, no! I’ve got to find my way down to breakfast in the morning. I’d better get up now.

24
Oct

India Calling


Della just packed up her new computer and sent it back, shoving the equivalent of two box-fulls of computer parts into one and giving it a good kick on its way out the door. “It’s swimming in the Ganges River,” she told me on the phone.

Of course, Della’s feeling a bit sore about it so her opinion of outsourcing is not printable here. Suffice to say, she got tired of service calls that connected to personnel five thousand miles away. Not only that, she had trouble understanding the rep and vice versa. Now, India has a well educated and English-speaking middle class. Can you imagine what it’s like talking to someone in, say, the Philippines? China?

Now, on top of 30 minute waits for telephone support, we get connected to someone who can’t really catch the nuances of what we’re saying. I’ve basically given up on leaving emails for computer technical support since the answers I get from these well-meaning individuals is all but unintelligible.

Della called another major computer company and, surprise!, actually got a native English speaker. Not only that, this individual was a U.S. citizen. Personally, I have nothing against people in other countries contributing to their economies and standards of living. But, really, isn’t there something else major US, Canadian and British manufacturers can have them do except muddle their way through computer support that is anything but? Design them, build them, all that fine stuff. Just give me someone who speaks my language when I need help, though. Is that too much to ask?

And, here’s my little rant, why can’t we do this here? A worker in China or India is not going to be buying goods and services in the US. The money stream is one-way (unless you count the profits going into CEO and shareholder pockets). Is that really the only way to go?

23
Oct

Della’s Dreadful Day


Life isn’t fair, but sometimes I really do have to wonder how it can be so dreadfully unfair. Della’s been having a hell of a time with her computer. Her old one, the one she has at home and which she uses to keep in touch with the world, died about three weeks ago. As much as she hates computers, she’s as dependent on them as the rest of us. She called the computer company and ordered another one.

Her problems started almost immediately. She was set to visit friends out of town, but the computer arrived a week earlier than she was told. She got it in the nick of time: otherwise it would have been sent back since she wouldn’t have been home. After a wonderful visit, she came back and waited for the on-site service she’d requested and paid for. Now, you’d think that “on site” meant a technician would come to her house and install the computer, right?

Wrong!

“On site” seems to mean that a technician will call you and will walk you through problems on the phone - while you’re at home. If the tech determines that the computer is at fault, he’ll call for a pickup and exchange. No one would come to her house to actually set up the computer.l

I was out of town and extremely busy with family obligations. Ordinarily I’d take Della to the nearest computer super-store and make sure she got what she needed. That didn’t happen this time. I even tried to get her in-home service from independent computer technicians. One never showed up and the other one came twice but didn’t fix the myriad problems she was having.

We just tried talking to each other via our webcams, but all I could hear was static. The sound cut in and out on her end. She had a friend over to try to help, but it was beyond our combined ability to fix. I think Della got a dud computer. She’s sending it back, after weeks of not being able to use it properly and hundreds of dollars in on-site technical help that was no help at all.

At this point Della is near tears, and I can’t blame her. I’ll be back in town next week and I’m going to help her get a new computer. I wish all computer-savvy folks would try to understand what it’s like for your average computer users. Sure, I know what I’m doing, but most folks buy a box and a screen with no great knowledge of what they’re getting into.

Okay, Della. We’ll fix it, or I’ll drive it back to the store myself!

© 2008 Maggie’s Musings | Entries (RSS) and Comments (RSS)

Design by Web4 Sudoku - Powered By Wordpress